THE ROLE

As a Service Manager at Kempower, you will lead our growing team of service engineers and technicians in the UK & Ireland region. Together with the team, you will be providing remote and on-site technical support services throughout the entire charger lifecycle, from commissioning to end-of-life services. You will play a key role in ensuring company success and customer satisfaction by overseeing the Service business, covering aftersales operations, managing service performance, and developing team and partner capabilities. This role focuses on delivering high quality service, driving team excellence, and ensuring superior customer experiences.

ROLE SPECIFICS:

• Lead the UK &I Service business managing the team based in the UK and IE region supporting our customers

• Represent the company in service-related topics, bringing market needs and input to global stakeholders

• Develop service partners’ capabilities and quality of work to deliver a superior customer experience throughout the whole life cycle

• Collaborate with sales in customer negotiations related to services and customer complaint handling, and lead operational service meetings with partners and customers.

• Share information and news with internal and external stakeholders on service-related topics and developments

At Kempower, we work hybrid. This role requires occasional presence at the Bedford office, as well as travel to customer sites and partner locations.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. At Kempower, we operate globally, and our benefits reflect local practices and legislation. This means your perks may vary depending on your country and region—but wherever you are, we’re committed to supporting your well-being and growth.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

WHAT HELPS YOU SUCCEED IN THIS ROLE

• A relevant technical educational background

• Strong experience in service operations, technical support, electrical systems, project management or related

• Comfortable being the customer facing representative for the Service business in UK&IE

• Ability to lead, mentor, and manage a team of technicians while fostering collaboration and accountability

• Excellent problem-solving skills and the ability to support troubleshooting both remotely and in the field

• Ability to manage multiple priorities, projects and service development initiatives in a fast-paced environment

• Strong communication and collaboration skills with different stakeholders, combined with a customer-centric mindset

• Knowledge of ticketing systems, such as Jira, is beneficial

• Experience in the automotive, EV or EV charging industries is beneficial

• A national electrical work and safety certificate is considered a plus

As our official company language is English, we expect you to have good English skills.