As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. On a typical day, You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence.

ROLE SPECIFICS:

• Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in UK, while also contributing to global cases when applicable

• Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams

• Follow-up and maintain partner network technical competence and join partner onboarding when applicable

• Conduct training services both remotely and on-site for maintaining service partner network technical competence

• Gather customer feedback and collaborate closely with internal teams to drive continuous improvements

• Share best practices, document key learnings, and contribute to service development

At Kempower, we work in a hybrid model. In this role, you are expected to spend approximately 50% of your working time at our UK office in Bedford. Occasional travel and customer visits are also part of the role.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. At Kempower, we operate globally, and our benefits reflect local practices and legislation. This means your perks may vary depending on your country and region—but wherever you are, we’re committed to supporting your well-being and growth.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

WHAT HELPS YOU SUCCEED IN THIS ROLE

• Relevant Educational background e.g. In Electrical Engineering or equivalent

• Strong technical expertise and troubleshooting electrical systems, network connectivity, and software applications

• Understanding of service processes and familiarity with best practices and SLA requirements

• Proficiency in using support tools like Jira, Teams or similar platforms

• Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively

• Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals

• Customer‑centric mindset and eagerness to learn and adapt to new tools, technologies and industry trends

• National electrical work and safety certificate is a plus

As our official company language is English, we expect you to have good English skills.