Service Engineer, Italy
With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.
At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!
Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.
THE ROLE
As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market.
ROLE SPECIFICS:
Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in Italy, and contribute area and global cases where applicable
Provide technical support services by using tools such as technical ticketing system (Atlassian Jira), Teams and other possible tools
Follow-up and maintain partner network technical competence and join partner onboarding when applicable
Conduct training services both remotely and on-site for maintaining partner network technical competence
Gathering customer feedback and collaborating closely with internal teams to drive continuous improvements
Sharing best practices, documenting key learnings, and contributing to service development
At Kempower we work hybrid. This position is based in Milan or Turin, with frequent presence at the office (approximately two days per week) expected. This role requires also on-site customer visits and occasional traveling.
WHY JOIN US?
We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard,and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.
We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.
You will enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. At Kempower, we operate globally, and our benefits reflect local practices and legislation. This means your perks may vary depending on your country and region—but wherever you are, we’re committed to supporting your well-being and growth.
We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.
WHAT HELPS YOU SUCCEED IN THIS ROLE
Relevant educational background e.g. In Electrical engineering or equivalent
Strong technical expertise and troubleshooting electrical systems, network connectivity, and software applications
Customer‑centric mindset and eagerness to learn and adapt to new tools, technologies and industry trends
Strong verbal and written communication skills to help complete service tickets and to train service partners in ticket completion process
Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals
National electrical work and safety certificate is a plus
As our official company language is English, we expect you to have good English skills. In this role also written and spoken Italian is required.
APPLY NOW!
Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.
Submit your application before 20.4.2026 through our online application form. If you have further questions about us or the role, contact Marco Marino at marco.marino@kempower.com.
Please note: For GDPR compliance reasons, please submit your application via our application form.
LOCATION: Milan or Turin, Italy
Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
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- Team
- Solutions & Services
- Role
- Service Regions
- Locations
- Orbassano, Italy
- Remote status
- Hybrid
- Last day to apply
- April 20, 2026
About Kempower
Our vision is to create the world’s most desired EV charging solutions for everyone, everywhere.
We are EV drivers who design and manufacture chargers to make reliable charging a reality for EV drivers around the world.
We envision a society powered by fully electric transportation, making the world cleaner and more sustainable. We want to create an electric vehicle charging infrastructure that is both extensive and reliable, meaning that EVs become the norm.
We are committed to creating user-friendly charging experiences. That’s why we make sure our modular and scalable charging system is combined with our world-class software to provide the best all-around user experience. We continually stay up to date, experiment, and develop our chargers based on data and feedback.