ABOUT KEMPOWER

With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

As a Service Partner Development Manager at Kempower, you'll be responsible for the end-to-end management and performance of external service partners globally. You will ensure that our partners consistently deliver against service levels, quality standards, and business objectives, contributing to superior customer experience, operational efficiency, and sustainable growth.

In thisrole, you will focus on

Partner Strategy & Selection: Identify, evaluate, and onboard new service partners aligned with strategic business needs and market opportunities. Develop and execute a global service partner strategy in line with company goals and customer expectations. Lead contract development, including standard templates, negotiation guidelines, and service level agreements (SLAs), ensuring optimal partner performance and value.

Performance Management & Governance: Define, monitor, and report KPIs and SLAs across the service partner network. Drive regional and operational service managers in conducting performance reviews and business assessments. Establish governance frameworks to ensure compliance, mitigate risks, and strengthen long-term partnerships. Implement corrective action plans for underperforming partners.

Service Partner Management: Act as the primary global contact and escalation point for service partners. Build and maintain collaborative relationships with partner leadership and operational teams. Drive effective communication and alignment between internal stakeholders and external partners.

Operational Excellence: Identify and implement opportunities for process optimization, efficiency, and cost savings. Standardize best practices to ensure consistency and high-quality service delivery across all markets. Provide partners with the tools, training, and support needed to succeed.

Financial Management: Oversee the financial performance of the global partner ecosystem, with a focus on cost structure and value creation. Collaborate internally to ensure alignment on warranty cost management.

Risk Management & Compliance: Proactively assess and mitigate risks related to global service partner operations, including regulatory compliance, data security, and business continuity. Ensure adherence to company policies, ethical standards, and legal obligations.

At Kempower, we work in a hybrid model. Our offices can be found in Lahti (HQ), Helsinki, Tampere and Vaasa.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow whether it’s through daily learning, mentorship, training programs, or opportunities for advancement.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

As we are committed to prioritizing your well-being, you will enjoy the flexibility to balance work and life with hybrid work options, comprehensive occupational healthcare services, extensive insurances, rewarding and motivating compensation packages, and the freedom to choose the equipment you need to excel in your role. We also offer various other benefits such as sports, culture and well-being. You can also choose to spend one workday participating in charity work.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

WHAT HELPS YOU SUCCEED IN THIS ROLE

Proven experience in building and managing global service partner strategies, from partner selection and onboarding to contract frameworks and SLAs

Expertise in managing partner performance, governance and compliance frameworks, and driving corrective action plans to strengthen long‑term partnerships

Capability to navigate in complex stakeholder environments, ensuring alignment between internal teams and external partners

Ability to communicate clearly and influence at multiple levels, both internally and externally

Financial acumen and understanding of warranty costs

Strong LEAN mindset with focus on process efficiency and smart ways of working

Ability to tolerate ambiguity and simplify complexity through process and system development

Personal drive to identify development opportunities and take the lead on new initiatives

Comfort with uncertainty while remaining persistent in maintaining clarity and progress

Adaptability in rapidly changing situations and an evolving industry

As our official company language is English, proficiency in spoken and written English is required; Finnish or other language skills are considered as an asset.

APPLY NOW!

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.

Submit your application at the latest on 5.2.2026 through our online application form. For inquiries, you can contact the hiring manager Elina Kronbäck via email at elina.kronback@kempower.com

We will review applications on a rolling basis and may start interviewing already during the application period.

Please note: For GDPR compliance reasons, please submit your application via our application form.

LOCATION: Finland

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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Our vision is to create the world’s most desired EV charging solutions for everyone, everywhere.

We are EV drivers who design and manufacture chargers to make reliable charging a reality for EV drivers around the world.

We envision a society powered by fully electric transportation, making the world cleaner and more sustainable. We want to create an electric vehicle charging infrastructure that is both extensive and reliable, meaning that EVs become the norm.

We are committed to creating user-friendly charging experiences. That’s why we make sure our modular and scalable charging system is combined with our world-class software to provide the best all-around user experience. We continually stay up to date, experiment, and develop our chargers based on data and feedback.

Service Partner Development Manager

About Kempower

Service Partner Development Manager

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