ABOUT KEMPOWER

With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

As a Senior Sales & Service Enablement Manager at Kempower, you'll shape the EV market by driving commercial performance by equipping global sales and service team with the tools, processes, and insights needed for operational excellence. You will lead a global team and ensure operational excellence across Lead-to-Order and Service delivery processes.

In this role, you will focus on

Strategic Leadership & Governance: Own global sales and service enablement strategy, roadmap, and operating model. Align initiatives with business priorities. Lead cross-functional forums for platform adoption, change management, and stakeholder alignment. Ensure high data quality to support reporting, decision-making and forecasting.

Sales Enablement: Oversee the optimization of our Lead-to-Order process. Own Salesforce CRM strategy and roadmap, ensuring adoption and integration with CPQ, ERP, and future Partner Portal. Lead the development of playbooks, guides, and onboarding materials. Drive CRM data quality and reporting standards. Proactively seek areas for improvement to achieve sales excellence globally.

Service Enablement: Drive standardization and continuous improvement of service processes and tools. Oversee and drive platform enhancements (e.g. case management, work order management). Collaborate on work instructions, training materials, online and onsite trainings. Measure service operational performance and identify improvements.

Partner Tools & Digital Ecosystem: Oversee the development and roll out of partner portal and digital tools for seamless collaboration.

Team Leadership: Oversee the sales support team in providing global operational support for sales tools and data. Ensure efficient CRM, ERP, and reporting tool administration, including user support, training, and system data maintenance. Oversee management of product and price data in the systems responsible in your area incl. annual price list updates, and operational reporting. Ensure effective global support structure for commercial users and continuous process improvements

At Kempower, we work in a hybrid model. In this role, you will be expected to visit our offices in Lahti frequently (approx. once a week) to meet the team. We also have offices in Helsinki, Tampere and Vaasa.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow whether it’s through daily learning, mentorship, training programs, or opportunities for advancement.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

As we are committed to prioritizing your well-being, you will enjoy the flexibility to balance work and life with hybrid work options, comprehensive occupational healthcare services, extensive insurances, rewarding and motivating compensation packages, and the freedom to choose the equipment you need to excel in your role. We also offer various other benefits such as sports, culture and well-being. You can also choose to spend one workday participating in charity work.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

WHAT HELPS YOU SUCCEED IN THIS ROLE

Proven experience and strong understanding of sales and service processes in an international environment, having personally executed similar initiatives and large-scale projects before, not only on a conceptual level but with practical hands-on approach

Strong LEAN mindset with focus on process efficiency and smart ways of working

Demonstrated experience in people management with the ability to lead, support and develop a team in a fast-paced and changing environment

Ability to tolerate ambiguity and simplify complexity through process and system development

Personal drive to identify development opportunities and take the lead on new initiatives

Comfort with uncertainty while remaining persistent in maintaining clarity and progress

Adaptability in rapidly changing situations and an evolving industry

As our official company language is English, proficiency in spoken and written English is required; Finnish or other language skills are considered as an asset.

APPLY NOW!

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.

Submit your application at the latest on 5.2.2026 through our online application form. For inquiries, you can contact the hiring manager Elina Kronbäck via email at elina.kronback@kempower.com

We will review applications on a rolling basis and may start interviewing already during the application period.

Please note: For GDPR compliance reasons, please submit your application via our application form.

LOCATION: Finland

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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Our vision is to create the world’s most desired EV charging solutions for everyone, everywhere.

We are EV drivers who design and manufacture chargers to make reliable charging a reality for EV drivers around the world.

We envision a society powered by fully electric transportation, making the world cleaner and more sustainable. We want to create an electric vehicle charging infrastructure that is both extensive and reliable, meaning that EVs become the norm.

We are committed to creating user-friendly charging experiences. That’s why we make sure our modular and scalable charging system is combined with our world-class software to provide the best all-around user experience. We continually stay up to date, experiment, and develop our chargers based on data and feedback.

Senior Sales and Service Enablement Manager

About Kempower

Senior Sales and Service Enablement Manager

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