At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!  

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth. 

THE ROLE 

As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence. 

In this role you will: 

• Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in the Benelux region and contribute to global cases 

• Follow-up and maintain partner network technical competence and join partner onboarding when applicable  

• Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams    

• Conduct training services both remotely and on-site for maintaining service partner network technical competence   

• In selected cases actively troubleshoot and use your problem-solving skills also by visiting customers on-site 

In this role, occasional travel is required. You will be mainly working in the Benelux region, but you will also contribute to other European or global cases and projects depending on the workload. 

At Kempower we work in a hybrid model. During the first months, we expect you to work onsite and meet the team at our office in Amsterdam regularly. We also have an office in Mechelen (Belgium).  

WHAT HELPS YOU SUCCEED IN THIS ROLE   

• Degree or certification in Engineering, Technical Support, or a related field 

• Technical background (e.g. in technical service/support, product development and engineering hw/sw, product and project management) with hands-on experience in troubleshooting and resolving complex technical issues ideally by using a cloud-based remote maintenance platform or software 

• Understanding of service processes and familiarity with best practices and SLA requirements 

• Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively  

• Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals