With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the EV evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

As a Warranty Claim Manager at Kempower, you will play a pivotal role in shaping the future of electric mobility. In this position, you will lead and continuously improve our global warranty claim process, with a clear focus on transparency in field quality, financial accountability, and customer satisfaction. You will serve as a critical link between technical field data and business decision-making, helping drive product reliability, reduce warranty exposure, and support sustainable growth.

Your work will directly impact our ability to respond to high-impact field issues with agility and clarity—ensuring timely resolutions and driving continuous improvement across the organization

This is a high-impact role that combines technical understanding, data analysis, and financial insight—offering you the opportunity to make a measurable difference in the reliability of our products and the satisfaction of our customers

The role comes with responsibilities such as,

• Managing and authorizing warranty claims with financial accuracy, ensuring alignment with cost targets and budget guidelines.
• Analyzing warranty data to identify recurring field issues and translating insights into actionable quality improvements.
• Monitoring and controlling warranty-related costs, including parts, labor, and logistics, addressing major cost drivers proactively.
• Owning the warranty budget planning and forecasting process in collaboration with the finance team.
• Leading cost-reduction initiatives such as supplier recovery programs, policy optimization, and process enhancements.
• Developing and reporting on key warranty KPIs—cost trends, resolution times, recovery rates—to ensure full transparency.
• Supporting global service partners with consistent processes for claim handling, documentation, and escalation.
• Communicate key warranty insights and risks to senior leadership and cross-functional stakeholders.
• Benchmark against industry best practices to recommend strategic improvements to warranty operations.

At Kempower we work in a hybrid model and the details will be agreed with the selected candidate. 

We welcome applicants who are living in the following European countries: Finland, Belgium, France, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden or the UK. We expect that the selected candidate visits our offices in Lahti/Vaasa in Finland as the work tasks so require.

WHY JOIN US? 

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow. 

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future. 

You will Enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. 

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals. 

WHAT HELPS YOU SUCCEED IN THIS ROLE 

• Proven experience in warranty management, quality assurance, or field service in a technical or industrial environment.
• Strong analytical skills with the ability to connect technical issues to financial outcomes.
• Track record of leading cross-functional investigations and driving corrective actions.
• Experience working with R&D, Quality, and Finance teams to align operational and business goals.
• Familiarity with warranty systems, claim handling tools, and data analysis platforms.
• Excellent communication and stakeholder management skills.
• A proactive, problem-solving mindset with a passion for continuous improvement.

As our official company language is English, we expect you to have excellent verbal and written English skills. Other languages are considered an advantage.

APPLY NOW! 

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.  

Submit your application at the latest on 1.6.2025 through our online application form. For inquiries, contact Jouko Liljeström at +358 408371573 on 16.5. between 1-2pm (EEST) or on 19.5. between 2-3 pm (EEST).

Please note that our recruitment search is ongoing, and we are actively reviewing applications. We are committed to finding the best candidate for the role as efficiently as possible. Therefore, we may close the search as soon as a suitable candidate is identified. We encourage interested candidates to submit their applications promptly to ensure consideration.

For GDPR compliance reasons, please submit your application via our application form. 

LOCATION:  EU

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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