With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge.

In this role you will:

• Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in Belgium, and contribute to regional (Benelux) and global cases

• Follow-up and maintain partner network technical competence and join partner onboarding when applicable

• Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams

• Conduct training services both remotely and on-site for maintaining partner network technical competence

• In selected cases actively troubleshoot and use your problem-solving skills also by visiting customers on-site

• Collect feedback from customers, share best practices, and follow-up with internal stakeholders to contribute to service development

In this role, occasional travelling is required. You will be mainly working with the Belgium and by extension the Benelux team, but you will also contribute to South-West-Europe-related cases and projects depending on the workload.

At Kempower we work hybrid. Our Belgium office is located in Mechelen, the members of the Benelux team are located both in Belgium and the Netherlands (we have an office in Amsterdam).

WHAT HELPS YOU SUCCEED IN THIS ROLE

• Degree or certification in Engineering, Technical Support, or a related field

• Technical background (e.g. in technical service/support, product development and engineering hw/sw, product and project management) with hands-on experience in troubleshooting and resolving complex technical issues ideally by using a cloud-based remote maintenance platform/software

• Understanding of service processes and familiarity with best practices and SLA requirements

• Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively

• Proficiency in using support tools like Jira, Teams or similar platforms

• Customer-focused mindset with a proactive and solution-oriented mindset

• Eagerness to learn and adapt to new tools, technologies and industry trends

As our official company language is English, we expect you to have good English skills. For this role, we also expect fluent Dutch. French is considered a plus.

WHY JOIN US?

We foster and Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

APPLY NOW!

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.

Send your application before 6.4.2025. If you have further questions about us or the role, feel free to contact the hiring manager Marco Marino via email at marco.marino@kempower.com

Please note: For GDPR compliance reasons, please submit your application via our application form.

Location: Belgium

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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