With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

THE ROLE

The Solutions and Service Manager leads a regional team in pre-sales and after-sales operations, ensuring customer satisfaction and operational excellence. This role combines technical expertise, strategic leadership, and communication to align customer outcomes with organizational goals.

The role comes with responsibilities such as,

• Streamlining processes for ticket prioritization, technical support, and issue resolution.

• Providing structured training and clear communication to improve team performance.

• Building, maintaining and developing a skilled team of Solution and Service Engineers to meet evolving business needs.

• Collaborating with sales teams to deliver technical guidance and customer value propositions.

• Conducting site assessments, ensuring compatibility and addressing potential installation challenges.

• Developing strategies for product and installation configurations tailored to customer needs.

• Leading technical presentations and highlighting solution benefits.

• Overseeing daily operations to ensure SLAs are met and service quality is maintained.

• Using performance data to identify trends and optimizing service delivery

• Serving as the regional liaison with HQ to escalate and resolve service issues.

• Developing service partner skills, ensuring work quality, and support onboarding.

• Conducting partner performance audits and organizing service training.

• Reviewing warranty claims, tracking product quality, and providing feedback for continuous improvement

At Kempower we work hybrid. This position is located in Germany, some team members are located outside of Germany but in the region. 

In this role, occasional travelling is required.

WHAT HELPS YOU SUCCEED IN THIS ROLE

• 5+ years of experience in technical services or solutions development

• A degree in electrical or mechanical engineering (or related field) is a strong advantage

• Experience with EVDC fast-charging technologies or related infrastructure.

• Background in managing technical support, service operations or after-sales. ·

• Strong understanding of electrical systems, hardware installation, and maintenance.

• Proficiency in troubleshooting, technical support, and JIRA or similar tools.

• Knowledge of CRM platforms (e.g., Salesforce) and Microsoft Office Suite.

• Proven experience managing technical teams and fostering collaboration.

• Ability to streamline processes, conduct audits, and implement training programs.

• Strong interpersonal skills for engaging with diverse stakeholders

• You are customer-focused with commitment to delivering high-quality results, analytical and skilled in interpreting technical data for strategic decisions, team-oriented to ensure effective collaboration with cross-functional and global teams, and adaptable who thrives in dynamic, fast-paced environments.

Our official company language is English and therefore we expect you to have good English skills. In this role, native German is also expected. Other languages are considered a plus.

WHY JOIN US?

We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow.

We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future.

You will Enjoy the flexibility to balance work and life with hybrid work options and the freedom to choose the equipment you need to excel in your role. Additionally, we want to support our employees’ well-being by offering a great variety of company benefits such as insurances, rewarding compensation packages with annual bonuses and the possibility to take part in an Employee Share Savings Plan. We also value different situations in life by offering, for example, paid partner leave and support for mental health.

We embrace Cross-Team Collaborations. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals.

APPLY NOW!

Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you.

Send your application before 8.12.2024. If you have further questions about us or the role, feel free to contact the hiring manager Jouko Liljeström via email at jouko.liljestrom@kempower.com

Please note: For GDPR compliance reasons, please submit your application via our application form.

Location: Germany

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

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