We at Kempower empower the EV evolution and create a cleaner and quieter environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change?
Whether it’s our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 20 nationalities all over the world and keep on looking for other continents as we go.
The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds. We love learning, taking care of each other, and having fun with one another.
The future is electric – get ready to join the current! This is just the beginning.
ABOUT THE ROLE
As a Technical Service Engineer you will:
Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in the Nordic countries and contribute area and global cases where applicable
Follow-up and maintain partner network technical competence
Provide technical support services by using tools such as technical ticketing system (Atlassian Jira), Teams and other possible tools
Conduct training services both remotely and on-site for maintaining partner network technical competence
In selected cases actively troubleshoot and use problem-solving skills also by visiting customers where applicable
Collect feedback based on customer experience and follow-up with internal stakeholders
We appreciate candidates with an independent working style and interest in developing new. In this role, occasional traveling is required.
At Kempower we work hybrid. You need to be located in Denmark.
WHAT DO WE EXPECT FROM YOU?
>3 years' working experience in at least one of the following areas: Service and support, Mechanical, electrical, electronics, application or software engineering, product development, product management or project management
B.Sc. degree in Engineering
Experience in power electronics, service operations and installation is a strong advantage
Customer-oriented mindset and independent working skills
Strong troubleshooting and problem-solving skills
Enthusiastic and positive attitude
We are looking for new colleagues with good cooperation and communication skills. As our official company language is English, we expect you to have fluent English skills. We also hope you are fluent in Danish and can offer service to local customers in local language. All other Nordic regions' language skills are considered a plus.
We believe in integrity. This means open doors and honest conversations, career development and taking ownership of your work, no matter the title. At Kempower we grow together. And as we grow, we change, and so we find ways to make sure our job descriptions align with our interests and needs. So it’s not just the product we’re developing, but our people.
We have an open and flexible work culture where everyone’s voice is heard. You will have the opportunity to develop not only our products but also our ways of working. We believe in cross-team collaboration and hope that you will take an active role in growing our business and reaching our goals. Furthermore, this position comes with the flexibility to balance work and life, the possibility to work from home, and choosing the equipment you need to perform at your best and make your work even more enjoyable.
Does this sound like something for you? Want to join us in powering planet cool? We can’t wait to hear from you! Send your application before 3.3.2024. If you have further questions about us or the role, feel free to contact the hiring manager Fredrik Elfving by email at firstname.lastname@example.org.
Please send your application via this application form, due to GDPR compliance reasons we cannot accept applications sent by email.
Our vision is to create the world’s most desired EV charging solutions for everyone, everywhere.
We are EV drivers who design and manufacture chargers to make reliable charging a reality for EV drivers around the world.
We envision a society powered by fully electric transportation, making the world cleaner and more sustainable. We want to create an electric vehicle charging infrastructure that is both extensive and reliable, meaning that EVs become the norm.
We are committed to creating user-friendly charging experiences. That’s why we make sure our modular and scalable charging system is combined with our world-class software to provide the best all-around user experience. We continually stay up to date, experiment, and develop our chargers based on data and feedback.
Solutions & Services·Global·
Technical Service Engineer, Denmark
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